Shipping Policy

This page covers dispatch from Jaipur — the charge, the timings, the areas covered, and the steps to take if something goes wrong in transit.

Delivery charges

Delivery is free once the order total reaches ₹1,999. Under that figure a single flat charge of ₹79 applies, and it does not change with weight.

You will see the delivery line in the order summary. Nothing is added after you confirm.

Timings

Your order is prepared within 1-2 business days. Transit after that runs to 3-8 business days, longer for remote PIN codes than for metros.

Both figures are working days. Couriers do not collect or deliver on Sundays or national holidays.

Areas covered

Only Indian PIN codes are served. Orders asking for delivery outside India cannot be accepted.

Most PIN codes are covered, but a few remote ones are not served by our courier partners. Checkout will tell you before payment if yours is one of them.

Your delivery address

A full address, a landmark and a reachable mobile number save more parcels than anything else. Delivery agents phone ahead; if nobody answers, the attempt is often recorded as failed.

Contact hello@velveraregister.shop as soon as you realise. The window for changing an address closes when the courier collects.

Once it has shipped

Dispatch triggers an email with your tracking reference. The courier network updates in batches, so give it a day before worrying about a static status.

The Track Your Order page takes your order number and email address and shows the current status.

If a delivery fails

Couriers normally try three times. After that the parcel returns to us. We will contact you to arrange a fresh dispatch; the delivery charge may apply again on the second attempt.

Parcel overdue and tracking stuck? Send the order number to hello@velveraregister.shop and we will raise it with the courier on your behalf.

Damage in transit is handled under the Return & Refund Policy. Photograph the parcel as it arrived and email hello@velveraregister.shop the same day.

The way we pack

We pack for the journey, not for display. Expect sturdy outer cartons and internal padding rather than presentation boxes.

Bigger orders are occasionally split across parcels. You are told at dispatch if yours has been, so a partial delivery is not a surprise.

Changing the delivery day

Answer the courier’s call and you can usually move the delivery to the following day. Ignoring it is what causes failed attempts.

Holidays and peak periods

Festival weeks add volume to every courier in the country. Expect the 3-8 business days transit figure to be at the longer end during those periods.