Cancellation Policy

Plans change. While your parcel is still with us you can cancel it outright; once it is on the road, the return route applies instead.

How long you have

The window closes at hand-over to the courier. With a packing time of 1-2 business days, most customers have a day or so.

Cancelling an order

The quickest route is a phone call to +91 94140 71279 during Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays. A message to hello@velveraregister.shop works too and leaves a record.

You do not have to cancel everything. Name the items you no longer want; the remaining total is recalculated, and delivery may apply if it drops under ₹1,999.

Refund after cancellation

Cancelled UPI payments are reversed to the source account, typically within 5 to 7 business days. With COD no money changed hands, so no refund arises.

Too late to cancel

Once it is moving, the Return & Refund Policy replaces this page. You have 10 days from the day the parcel is delivered.

Declining delivery is your right. Persistent refusals of COD parcels, however, may lead us to offer UPI only on future orders.

If we have to cancel

If stock, pricing or courier coverage makes an order impossible, we cancel it, tell you why, and return the full amount paid.

Questions about cancelling go to hello@velveraregister.shop or +91 94140 71279. We answer Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.

Repeat cancellations

There is no charge for cancelling. Where a pattern of repeated cancellations develops, we may ask for prepayment on later orders.

Proof of cancellation

A cancellation is not effective until we confirm it in writing. That email is the document to keep.