Frequently Asked Questions

Quick answers first; the detailed pages are linked where they matter.

What does this shop stock?

The range is garden sprinklers and irrigation fittings. On the shop you will find brass and impact sprinklers; micro-sprinkler kits; rotating and spike sprinklers; manifolds, valves and hose fittings.

What payment methods are available?

Two ways: UPI, or cash to the courier on delivery. Details are in the Payment Policy.

How much is shipping?

Orders from ₹1,999 upwards ship free. Smaller ones carry ₹79. More in the Shipping Policy.

How long will my order take?

Packing takes 1-2 business days and courier transit 3-8 business days, counting working days only.

Can you ship to my PIN code?

Most Indian PIN codes are served. If yours is not, the checkout page stops the order rather than taking your money.

Do you ship outside India?

No — deliveries are limited to Indian addresses.

Where is my order?

Use the Track Your Order page with the order number from your confirmation email. The first courier scan can take up to a day to appear.

Are returns accepted?

Within 10 days of delivery, yes. The Return & Refund Policy lists what qualifies and what does not.

Refund timing?

Within 7 business days of approval, to the original payment route.

The product is faulty — what should I do?

Photograph the item and the outer packaging and email hello@velveraregister.shop within 48 hours. We replace or refund in full and cover the return carriage.

Can I cancel an order?

Until the parcel is handed to the courier. Contact hello@velveraregister.shop quickly; once it has shipped the Return & Refund Policy applies.

What about tax?

The business trades below the GST threshold. No GST is collected and no GST invoice is issued.

How do I reach a person?

+91 94140 71279 during Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays. or hello@velveraregister.shop any time. Replies go out within Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.

Can I change my order after placing it?

Ring +91 94140 71279 as soon as you can. Before dispatch we can usually amend; afterwards we cannot.

Can I pick it up myself?

This is a dispatch operation rather than a walk-in counter. Ask on hello@velveraregister.shop before travelling anywhere.

What happens if a parcel goes missing?

Risk stays with us until the parcel reaches you. Report a missing parcel to hello@velveraregister.shop and we will resolve it.

What cover do the goods carry?

Our cover is for faults present on delivery, reported within 48 hours. Manufacturer warranties, where they exist, are administered by the maker on its own terms.

Will the item look like the picture?

We use genuine product photographs. Monitor calibration means an exact colour match cannot be promised.

Do you sell to businesses?

Yes, though the site is priced for retail. For larger quantities write to hello@velveraregister.shop and we will quote separately.

Are you a genuine business?

You can reach a person on +91 94140 71279 during Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays. The registered address is Shop no.2, mandir compound, New Aatish Market, Jaipur, Rajasthan 302020, India

What if I ordered the wrong item?

Mistakes happen. Cancel before dispatch at no cost, or return within 10 days of delivery at your own carriage cost.

Are my payment details kept?

Nothing of that kind is stored. Your PIN and account details stay with your bank; we see a transaction reference and a result.