Track Your Order

Your order number and billing email are all that is needed to pull up the current status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Before you start

The order number appears in the confirmation email sent when you placed the order. It is also in the dispatch email.

Understanding the stages

Processing means we are picking and packing — 1-2 business days. Once dispatched, the courier updates the record over the following 3-8 business days.

Courier systems update in batches, so there is often a gap between hand-over and the first visible scan.

No updates?

If the 3-8 business days transit window has passed and tracking has not changed, email hello@velveraregister.shop with your order number. We raise it with the courier and come back to you.

A parcel marked delivered that you have not received is usually with a neighbour or a gatekeeper. If not, contact hello@velveraregister.shop immediately.

For the full delivery terms read the Shipping Policy; to start a return see the Return & Refund Policy.

Delivery attempts

The agent telephones the number on the order before arriving. Answering that call is the single most effective thing you can do to make sure the parcel reaches you first time.

If you chose Cash on Delivery, have the exact amount ready when the agent arrives. Couriers rarely carry change.